Returns & Exchanges

At TERRAINCOGNITA, we want you to be completely satisfied with your purchase. If your new gear isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the product is in its original, unworn condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.